We’re looking for a well-rounded and passionate POS Business Operations Specialist to join us at Halan!
What you will do!!!
- To support operational or customer-facing systems, evaluates, recommends, and integrates (POS registers and in-store systems)
- Deployment, issue resolution, and POS optimization during downtime being responsible for card production with our partners.
- Provides technical support for retail store systems and infrastructure components, such as point-of-sale (POS) systems and shops.
- Ensure customers receive day-to-day technical support for POS terminals, systems, and hardware. The POS system is installed, configured, and troubleshot by a specialist.
- Sending monthly POS transaction report to PMS. Return rendition to Central Bank on monthly basis
- Work with E-Channels Operations to apply rebate where necessary.
- Managing POS Merchant settlements & reconciliation by working with e-channels support to ensure merchants POS disputes are resolved
- Reviewing concession requests from branches to ensure conformity.
- Keeping and updating SLAs/MOUs with our PTSPs/Vendors.
- Resolving all POS operations and settlement issues/calls.
- Sending monthly POS transaction report to PMS. Return rendition to Central Bank on monthly basis.
Who you are!!
- Bachelor’s degree in business or related field.
- 2 years experience in POS operations.
- Excellent written and verbal communication skills.
- Excellent written and verbal English.