We are looking for an outstanding Chargeback Specialist to join our team at MNT-Halan!
Key Qualifications:
- Receive new dispute from call center through Zendesk.
- Validate the received cases and collect the required dispute data at the same day.
- Ensure to provide support for chargeback / reconciliation team.
- Updating client bank inquires and status of the dispute cases immediately same date.
- Ensure all incoming disputes from different channels reviewed on a daily basis.
- Ensure to review chargeback cases and inform the clients once cycle got over.
- Refund the installments that are paid by mistake.
- Handle all the one leg issues with the settlement team.
Key Requirements:
- 1 year experience at least at the same field or similar fields.
- Has a technical background about Card & wallet Business chargeback.
- Has a general information about the CBE regulations and Meeza bulletin.